General terms and conditions of Ayana moda

§1 validity towards entrepreneurs and definition of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither can be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Formation of a contract, storage of the contract text

(1) The following regulations on the conclusion of a contract apply to orders via our internet shop

(2) In the event of a contract being concluded, the contract comes with

Ayana moda
Avenida Unificación 21
30368 Los Urrutias
Register number X3271491V
Registry court Murcia District Court


(3) The presentation of the goods in our internet shop does not constitute a legally binding contract offer on our part, but are only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer enters a for a binding offer to conclude a purchase contract.
(4) The following rules apply when an order is received in our online shop: The consumer makes a binding contract offer by successfully completing the ordering procedure provided in our internet shop.

The order takes place in the following steps:

    1) Selection of the desired goods
    2) Confirm by clicking the "Order" button
    3) Check the information in the shopping cart
    4) Press the "Checkout" button
    5) Registration in the internet shop after registration and entry of the applicant details (e-mail address and password).
    6) Check again or correct the data entered.
    7) Binding sending of the order by clicking the button "order with costs" or "buy"

Before submitting the binding order, the consumer can click on the "back" button contained in the internet browser they are using Checking his details return to the website where the customer's details are recorded and correct input errors or by closing the Internet browsers cancel the ordering process. We immediately confirm receipt of the order by an automatically generated email ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our internet shop: We save the contract text and send you the order data and our terms and conditions by Email to. You can also view the terms and conditions at any time at

You can view your past orders in our customer area under My Account -> My Orders.

§3 prices, shipping costs, payment, due date

(1) The prices shown include the statutory value added tax and other price components. There are also any shipping costs.

(2) The consumer has the option of paying by:

            Payment in advance or Pay Pal.

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for dispatch immediately. The delivery takes place latest within 2 working days. In the case of payment in advance, the delivery period begins the day after Payment order to be sent to the bank responsible for the transfer and for all other payment methods the day after the contract was concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental destruction and accidental deterioration of the Sold goods also only pass to the buyer when the goods are shipped to the buyer.

§5 retention of title

We reserve ownership of the goods until full payment of the purchase price.

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§6 Right of withdrawal of the customer as a consumer:

Consumers have a right of withdrawal in accordance with the following stipulation, with consumers being any natural person who concludes a legal transaction for purposes which can largely not be attributed to their commercial or independent professional activity:

Revocation instructions

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party nominated by you who is not the carrier who took possession of the goods.
To exercise your right of withdrawal, you have to us:

        Ayana moda
        Avenida Unificación 21
        30368 Los Urrutias
        Email [email protected]

by means of a clear explanation (e.g. a letter sent by post, fax or email) about your decision, revoke this contract, inform. You can use the attached model withdrawal form, but this is not mandatory.

Withdrawal consequences

If you cancel this contract, we will have all payments that we have received from you, including the Delivery costs (except for the additional costs that result from the fact that you have a different type of delivery than have chosen the cheapest standard delivery we offer), immediately and within fourteen days at the latest to be repaid from the day on which we receive the notification of your cancellation of this contract. For this repayment, we'll use the same form of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof, that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you informed us about the Notify cancellation of this contract, send it back to us or hand it over. The deadline has been met if you send the goods before the period of fourteen days has expired.

You bear the immediate costs of returning the goods.

End of cancellation policy

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§7 cancellation form

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
Ayana moda
Avenida Unificación 21
30368 Los Urrutias
Email [email protected]

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


Ordered on (*) / received on (*)


Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only for notification on paper)




(*) Delete where inapplicable.

§8 warranty The statutory warranty regulations apply.

§9 Code of Conduct

We have submitted to the codes of conduct of the following institutions:

Euro label Germany
EHI-EuroHandelsinstitut GmbH
Spichernstrasse 55
50672 Cologne
You can access the Euro-Label Code of Conduct by clicking on the Euro-Label seal on our website or at


Trusted Shops GmbH
Colonius Carré
Subbelrather Straße 15c
50823 Cologne
You can access the Trusted Shops Code of Conduct by clicking on the Trusted Shops seal on our website or at

§10 Contract language

 German, English and Spanish is available as the contract language.

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§11 Customer service

Our customer service for questions, complaints and complaints is available on weekdays from 9:00 a.m. to 5:30 p.m. under

Telephone: +491734243479
Telephone: +34617642505
Email: [email protected]

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Status of the General Terms and Conditions Sep. 2019